khevip Privacy Policy

1 Who We Are and How to Contact Us

"khevip", "we", "us", and "our" refer to the khevip platform, accessible at https://khevip.app. khevip operates as an online entertainment platform offering casino games, slots, live tables, and sports betting services including cricket markets. We are the data controller for personal data collected through the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact our dedicated support team:

• Email (plain text, not a link): [email protected]
• Available 24/7 — Bangladesh Standard Time (BST, UTC+6)
• Response target: within 3 business days for privacy-related enquiries

2 Data We Collect

khevip collects personal data in three ways: data you provide directly, data generated automatically through your use of the platform, and data received from trusted third-party service providers. The categories of data we collect are as follows:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If any such data is inadvertently shared with us through a support communication, it will not be processed for any purpose beyond resolving your enquiry and will be deleted promptly thereafter.

3 How We Use Your Data

khevip processes your personal data only where a lawful basis for doing so exists. The primary legal bases we rely on are: performance of a contract (your account agreement with us), compliance with legal obligations (anti-money laundering, age verification), and our legitimate interests (fraud prevention, platform security, responsible gaming monitoring). The specific purposes for which we use your data are:

• Account management: Creating and maintaining your player account, verifying your identity, and processing login authentication.
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, and card networks, and processing withdrawal requests to your verified accounts.
• Regulatory compliance: Conducting know-your-customer (KYC) checks, age verification (21+), and anti-money laundering (AML) screening as required by applicable law.
• Fraud prevention and security: Detecting and preventing unauthorised access, account takeovers, bonus abuse, and other fraudulent or prohibited activity.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and enforcing self-imposed limits, cooling-off periods, and self-exclusion requests.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining support records.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, user experience, and platform reliability.
• Communications: Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have consented, promotional messages about new games or offers.

We will not use your data for any purpose incompatible with the purposes listed above without first obtaining your explicit consent or notifying you of the new purpose.

4 Cookies and Tracking Technologies

khevip uses cookies and similar tracking technologies to operate the platform effectively. Cookies are small text files stored on your device when you visit the khevip website. We use the following categories of cookies:

• Strictly necessary cookies: Essential for platform functionality including session management, login state, and security token validation. These cannot be disabled.
• Performance cookies: Collect anonymised data about how players use the platform — for example, which game categories are most popular — to help us optimise performance. No personally identifiable data is collected.
• Functional cookies: Remember your preferences such as language settings and last visited game category to personalise your experience.
• Analytics cookies: Used to understand aggregate traffic patterns and measure platform reach across regions including Dhaka, Chittagong, and Sylhet.

You can control non-essential cookies through your browser settings. Disabling cookies may impair certain platform features. Continuing to use the khevip platform after being notified of our cookie use constitutes consent to the use of strictly necessary and functional cookies as described above.

5 Sharing Your Data

khevip does not sell, rent, or trade your personal data. We share your data only in the following limited, controlled circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive transaction data strictly necessary to process your deposits and withdrawals.
• Identity verification partners: Third-party KYC and AML service providers receive identity and document data to perform regulatory compliance checks on our behalf.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session identifiers to deliver game content. They do not receive your full personal profile.
• Fraud and security vendors: Specialised fraud detection platforms may receive technical and usage data in anonymised or pseudonymised form to identify suspicious activity patterns.
• Legal and regulatory bodies: Where required by applicable law, court order, or regulatory direction, we may disclose personal data to competent authorities. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the khevip business, player data may be transferred as part of that transaction. Affected players will be notified in advance wherever practicable.

All third-party processors with whom we share personal data are subject to written data processing agreements that require them to apply appropriate technical and organisational security measures and to process data only on our documented instructions.

6 Data Retention

khevip retains personal data for as long as your account is active and for a defined period thereafter to meet our legal and operational obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the lifetime of your account plus a minimum of 5 years after account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of last interaction, or longer if related to an ongoing dispute or legal matter.
• Technical and usage logs: Typically retained for 12 months for security and performance analysis, then deleted or anonymised.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as evidence of historical consent status.

When retention periods expire, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual. Data that forms part of an active legal claim, investigation, or regulatory inquiry will be retained until that matter is fully resolved.

7 Your Rights

As a player on the khevip platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and we will respond within 3 business days:

• Right of access: You may request a copy of all personal data we hold about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to have it corrected without undue delay.
• Right to erasure: You may request deletion of your personal data where we no longer have a legitimate or legal basis to retain it. Note that certain data must be retained for regulatory compliance and cannot be erased on request.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances, such as while a rectification request is under review.
• Right to data portability: Where processing is based on your consent or a contract, you may request your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., receiving promotional emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

8 Security Measures

khevip implements a layered approach to data security designed to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the khevip platform.
• Encryption of sensitive data fields (including identity document numbers and payment references) at rest in our databases.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific function.
• Regular security audits and penetration testing of platform infrastructure.
• Automated anomaly detection systems that flag unusual login patterns, IP address changes, and suspicious transaction behaviour for human review.
• Strict vendor due-diligence processes before any third-party service provider is granted access to platform data.

While we apply robust security controls, no system is entirely immune to risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you via the email address registered on your account as promptly as practicable and will take immediate steps to mitigate the impact of the breach.

9 Children and Minors

The khevip platform is strictly restricted to individuals aged 21 years or older. We do not knowingly collect personal data from anyone under this age. If we become aware that data has been collected from a person under the age of 21, we will delete that data immediately and close the associated account. If you believe that a minor has registered on the khevip platform, please notify us immediately at [email protected].

10 Marketing Communications

With your consent, khevip may send you promotional communications about new games, seasonal offers (including Eid, Pohela Boishakh, Victory Day, and Independence Day specials), and platform updates. You may withdraw your consent to marketing communications at any time by:

• Clicking the unsubscribe link in any promotional email we send you.
• Updating your communication preferences in your account settings.
• Contacting our support team at [email protected] with a request to opt out of marketing.

Withdrawal of marketing consent will not affect the delivery of transactional notifications (such as deposit confirmations, withdrawal status updates, and security alerts), which are sent as part of the core account service and are not subject to marketing opt-out.

11 Links to Third-Party Services

The khevip platform may reference the names of third-party payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) in the context of describing available services. khevip is not responsible for the privacy practices of any third-party service. Once you leave the khevip platform to interact directly with a payment provider or any external service, their own privacy policy governs the collection and use of your data.

12 Changes to This Privacy Policy

khevip reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via the email address on file at least 7 days before the changes take effect. The effective date displayed at the top of this document will be updated accordingly.

We encourage you to review this Privacy Policy periodically. Your continued use of the khevip platform after the effective date of any update constitutes your acknowledgement of the revised policy. If you do not agree with the changes, please contact us to discuss your options, including account closure and data deletion.